Support Team
Responsive, Knowledgeable, Reliable
Welcome to our SAP Support Team! We are excited to introduce our new vConsultant – an AI-based SAP advisor that serves as the first point of contact for your support inquiries. The vConsultant has already proven to be highly effective, successfully resolving an impressive 85% of SAP inquiries. As an integral part of our team, he helps you find answers to your questions and efficiently solve problems. Please discuss your inquiries thoroughly with the vConsultant to achieve the best possible outcomes.
If needed, you can cost-effectively forward your inquiry to our SAP Support Team without any contractual obligations. We are here to assist you!
Team Expertise
We are a blend of technical wizards and empathetic problem solvers. We respond swiftly, communicate clearly, and prioritize customer satisfaction. With a proactive approach to prevent issues and a knack for efficient troubleshooting, we keep systems running smoothly, ensuring users feel heard and valued.
Information
Our vConsultant is not only an AI-driven SAP advisor but also an integral part of our support team. As the first point of contact for your inquiries, the vConsultant has demonstrated a successful resolution rate of 85% for SAP inquiries. It’s essential that you discuss your inquiries thoroughly with the vConsultant to achieve satisfactory outcomes.
If you still do not find a satisfactory solution, you have the option to forward your inquiry to our support team for just €40 per hour. We guarantee a response within 48 hours. Additionally, the vConsultant will be continuously trained to independently resolve similar issues in the future.
Our exceptional IT support team boasts extensive experience and specialized expertise, particularly in SAP areas, including modules like FI/CO, BI/BO, PM, MM, and HCM. We are also proficient in programming languages such as ABAP OO, ASP.NET, C#, PHP, C, and C++ to develop tailored solutions that meet your unique requirements. What truly sets our team apart is our unwavering commitment to customer satisfaction. We are available around the clock, whether through a simple phone call, via chat, or ready to assist you through a user-friendly ticket system. Our outstanding responsiveness and skilled problem-solving capabilities make us a trusted partner in ensuring the reliability and efficiency of your IT infrastructure.
Over time, the vConsultant will be able to answer an increasing number of questions independently, allowing you to benefit from a cost-effective and timely solution. Each support case that opens a ticket contributes to the vConsultant’s ongoing training, so you won’t need to open additional tickets for similar issues. Whether it’s navigating the complexities of SAP or developing customized programs to enhance your operations, our IT support team is your steadfast ally in the ever-evolving digital landscape. We look forward to assisting you with our innovative approach to SAP support!
