How to Use the vConsultant for SAP Support
1. What is the vConsultant?
The vConsultant is your virtual assistant – based on cutting-edge AI technology – and supports you with questions and issues in various SAP modules. Whether it’s SAP FI (Financial Accounting), MM (Materials Management), SD (Sales and Distribution), HR (Human Resources), or other modules – the vConsultant helps you quickly, precisely, and clearly.
2. How does the vConsultant help with SAP modules?
Each SAP module has its own challenges. The vConsultant supports you by:
- Explaining SAP concepts in a simple way.
- Guiding you through standard processes.
- Providing examples of transactions, configurations, and solutions.
- Suggesting best practices for module-specific tasks.
You no longer need to search endlessly or wait for an expert – just ask and get support immediately!
3. What is a “Prompt” and why is it important?
A prompt is your input or question to the AI.
The clearer and more targeted your prompt, the more accurate and helpful the response will be.
Imagine you’re speaking to an SAP consultant – the more context you provide, the better the support.
4. How to create a good prompt (simple guide)
✅ Be clear: State your concern clearly.
✅ Be specific: Mention the SAP module.
✅ Provide context: e.g. transaction, issue, goal.
➡️ Example:
„I’m working with SAP MM. How do I configure automatic purchase requisition at goods receipt?“
➡️ Result: A detailed, suitable step-by-step explanation.
5. Dos and Don’ts
✅ DO:
- Mention the SAP module (e.g., SAP FI, MM, SD, HR).
- Describe your goal or problem.
- Provide relevant background info (e.g., “New project”, “Error analysis”, “Looking for best practices”).
❌ DON’T:
- Ask vague questions like “Tell me something about SAP.”
- Assume the AI knows your system version (please specify if important).
- Write just one word like “Help.”
6. Beispiel-Prompts für SAP-Module
| SAP-Modul | Gutes Beispiel für einen Prompt |
|---|---|
| SAP FI | „Wie konfiguriere ich im SAP FI das automatische Zahlungsprogramm (F110) für Lieferantenzahlungen?“ |
| SAP MM | „Welche Schritte sind notwendig, um eine neue Materialart in SAP MM anzulegen?“ |
| SAP SD | „Wie lege ich einen Debitor mit der Transaktion XD01 im SAP SD an?“ |
| SAP HR | „Wie pflege ich Mitarbeiterstammdaten im SAP HR korrekt?“ |
Abschlusstipp:
Fragen Sie sich:
„What information would I give a real SAP consultant?“
Provide that same information to the vConsultant – and you’ll get optimal results!
How to Provide a Feedback
If you would like to provide feedback, simply let the vConsultant know, for example by saying:
„I would like to give feedback.“
The vConsultant will then prompt you to enter your feedback. Once submitted, your feedback will automatically be forwarded to the 360SPRO support team.
Your feedback helps us continuously improve the service – thank you!
How to Forward a Request to 360SPRO SAP Support
If a vConsultant is unable to resolve a user’s issue, the user has the option to forward the request directly to 360SPRO SAP Support. Once received, 360SPRO will contact the user to clarify and resolve the issue. The support will be billed at an hourly rate between 45 € and 55 €, depending on the user’s subscribed plan.
To forward a request, the user has two simple options:
- Ask the vConsultant to open a support ticket with 360SPRO on their behalf.
- Click the “Ticket” button located near the message input field. This action signals the vConsultant to forward the issue to 360SPRO Support.
Once 360SPRO starts processing the request, a ticket number will be generated and sent to the user by email for tracking purposes.
